Delete your SessionBridge account

SessionBridge is provided by House of Freedom, Inc. to the patients it serves. You do not need the app installed to make this request.

If you need help right now: SessionBridge is not an emergency service and is not monitored in real time. Call or text 988 (Suicide & Crisis Lifeline — para español, presione 2), or call 911 in an emergency.

How to request deletion

Use any one of these. You do not need to give a reason.

Email sessionbridgeapp@hofrehab.com with the subject "Account deletion request". Please include the name you are registered under so staff can find your account — and nothing about your health, which does not belong in email.
Call or visit the clinic and ask the front desk. This is the most reliable route, and the one to use if you do not get an emailed reply within a few days.
In the app, if you still have it: Settings → "Request account deactivation".

What happens when you ask

Two different things happen to two different kinds of information, and it matters that you know which is which.

What is deleted or stopped

Your sign-in is disabled. Your account can no longer be used to open the app, and the app stops accepting anything new from you.
Everything the app stored on your phone is removed when you uninstall it — journal entries, medication notes, check-in answers and companion conversations are kept in encrypted storage that belongs to the app, and it goes when the app goes. You can uninstall at any time, with or without making this request.
Nothing further is sent to your care team from your device.

What is kept, and why we cannot delete it

Your clinical record is not deleted. What you shared with your counselor through SessionBridge became part of your treatment record at House of Freedom, and clinics are required by law to keep treatment records for a set period — we cannot delete them on request, and neither can you ask us to. This is the same rule that applies to the notes your counselor writes in session.

Records about substance use treatment carry an additional federal protection, 42 CFR Part 2, which restricts who they can be shared with — but Part 2 protects those records rather than shortening how long they are held.

In practice this means your entries stop being added to, and stop being visible to you in the app, but the record of what you already shared stays with the clinic for as long as the law requires. If you want to know what is in your record, or believe something in it is wrong, you have the right to ask — contact the clinic directly.

How long it takes

Clinic staff action requests during normal business hours. If you need it handled urgently, call rather than email.

Questions

Email sessionbridgeapp@hofrehab.com or ask at your next visit. See also our privacy policy and support page.

Eliminar su cuenta de SessionBridge

SessionBridge lo proporciona House of Freedom, Inc. a los pacientes que atiende. No necesita tener la aplicación instalada para hacer esta solicitud.

Si necesita ayuda ahora mismo: SessionBridge no es un servicio de emergencia y no se supervisa en tiempo real. Llame o envíe un texto al 988 (Línea de Suicidio y Crisis; para español, presione 2), o llame al 911 en una emergencia.

Cómo solicitar la eliminación

Correo electrónico: sessionbridgeapp@hofrehab.com, con el asunto "Solicitud de eliminación de cuenta". Incluya el nombre con el que está registrado, y nada sobre su salud.
Llame o visite la clínica y pregunte en recepción. Es la forma más confiable, y la que debe usar si no recibe respuesta por correo en unos días.
En la aplicación, si todavía la tiene: Ajustes → "Solicitar la desactivación de la cuenta".

Qué se elimina o se detiene

Su inicio de sesión se desactiva.
Todo lo que la aplicación guardó en su teléfono se elimina cuando desinstala la aplicación.
No se envía nada más a su equipo de cuidado desde su dispositivo.

Qué se conserva, y por qué no podemos eliminarlo

Su expediente clínico no se elimina. Lo que compartió con su consejero a través de SessionBridge pasó a formar parte de su expediente de tratamiento en House of Freedom, y la ley exige que las clínicas conserven los expedientes de tratamiento durante un período determinado. Es la misma regla que se aplica a las notas que su consejero escribe en sesión.

Los expedientes sobre tratamiento por consumo de sustancias tienen una protección federal adicional, 42 CFR Parte 2, que restringe con quién se pueden compartir — pero la Parte 2 protege esos expedientes, no acorta el tiempo que se conservan.

Si desea saber qué contiene su expediente, o cree que algo en él es incorrecto, tiene derecho a preguntar — comuníquese directamente con la clínica.

House of Freedom, Inc. · Kissimmee, Florida